How can Virgil help?

Claims support

How to claim
Virgil Travel Insurance

Cover-More is our insurance provider, should you have questions about your policy or if you need to process a claim, all you need to do is call Cover-More on 1300 72 88 22 and quote the policy number on your Certificate of Insurance.

Contact Details

Call: 1300 72 88 22

Fax: (02) 9202 8001


Complete an online claim

Visit and follow the prompts; or

Fill in a claim form

Download, print and complete a claim form from

Credit Card Insurance

The provider of insurance for your credit card will have slight variations to their claims procedures. Details on how to claim is outlined in the Product Disclosure Statement which can be found for your individual card insurance policies via the Review Your Cards section of this website in the Document tab.


What if I cannot find my credit card within the list?

Sorry you cannot locate your card, most of the time this means your card does not offer free insurances, however, please send us an email and tell us the type of card you cannot find, we will get back to you as soon as we can.

I need help understanding my benefits, activation criteria or PDS

Virgil would love to help, please call 1300 240 460 and a Virgil agent will be happy to help.

I am planning to travel soon, can I buy travel insurance?

Yes, click here to get a quote now

I am unable to log in to my user account

Please email us at

Contact Virgil

Phone: 1300 240 460